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IMPORTANT TIP: Write down your Player ID and Password...

Discussion in 'Introductions' started by Red Five, Sep 30, 2013.

  1. Red Five

    Red Five Developer

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    Write down your Player ID and Password...

    Why?

    Because if you lose your device, have to reformat, have to re-install the game or want to change devices, you will need this info to transfer your data and start playing from where you left off.

    If you don't have your player ID, we may not be able to locate your account and you'll have to start all over. No one wants that.

    Just a suggestion.

    Thanks for playing!
     
    BR-661 and knoffer like this.
  2. AtitAgain07

    AtitAgain07 Level 12

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    I had to reinstall account and forgot to do the password. I have screen shots and sent an email. I hope it can be retrieved as i had a good group of cards. @Red Five
     
  3. AtitAgain07

    AtitAgain07 Level 12

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    Ill take your non response as a no. Guess my money will go with it too. @Red Five
     
  4. SweeperArias

    SweeperArias Level 44

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    Devs, can you access the google email address on an android and send a mail to that address with the ID when people install app.
    Might save your helpdesk some hassle.
     
  5. Red Five

    Red Five Developer

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    We would like to add that function for account recovery. There's just a lot of other tasks on the to-do list as well.
     
  6. SweeperArias

    SweeperArias Level 44

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    Thanks for response Red Five
     
  7. SweeperArias

    SweeperArias Level 44

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  8. SweeperArias

    SweeperArias Level 44

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    Asking for help thru the app (different device) gives a quick auto-reply to confirm, which is better than no response at all.

    Right now I have 3 options:
    1. Hope that someone at konami will run a query for me
    2. Root my device and hack the data file, hoping to find ID number
    3. Wait for app to update with a fix that corrects the problem

    Edit:
    4. Wait for app to add feature that lets allies see each others' ID number, then find an ally, and ask them to tell me ID.
    5. Have every single player tell me their ID number, then try to figure out mine by process of elimination.
     
    Last edited: Oct 27, 2013
  9. Bustagut

    Bustagut Level 19

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    grrrrrr.... I reinstalled my app and found out I didnt do a screenshot of my ID. SMH!

    Emailed konami support US and hope I can back my account.
     
  10. SweeperArias

    SweeperArias Level 44

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    Good luck. Let me know if they help you.
     
  11. Bustagut

    Bustagut Level 19

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    well yeah, if they dont, I'll hound Apple for a complete refund of everything I've spent on this game.
     
  12. Bustagut

    Bustagut Level 19

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    Just got my id back on the first business day. Woot!
     
    Red Five likes this.
  13. SweeperArias

    SweeperArias Level 44

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    WHAT??? Dude tell me every single word you said to konami. I've been trying for weeks.
     
  14. Bustagut

    Bustagut Level 19

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    I think you just have to prove you own your account.

    What I provided:

    1. Apple Id (email)
    2. Callsign
    3. account lvl
    4. List of 5* and 4* cards ( only had 5 of them )
    5. Series of coin purchases I got from my apple receipts (about 5 of them, in order)
    6. Screenshot of my referral ID ( dont know if this mattered )
    thats about it. They only provided the ID so you have to know your password.

    heres the direct US support link : https://us-support.konami.com/ics/support/ticketnewwizard.asp?style=classic
     
    red42 likes this.
  15. SweeperArias

    SweeperArias Level 44

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    Thanks!!!
     
  16. Wedge

    Wedge Level 1

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    Can someone point out exactly where to find your player id and password?
     
  17. andi_kan

    andi_kan Moderator

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    Menu --> Status. First time doing it, there is no password and you gotta set it yourself. The ID will look like : XXX-XXX-XXX (3 sets of 3 digits).
     
  18. Romo

    Romo Level 15

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    Write your ID in your comment, so you will always be able to check it (by assking your allies or someone from this forum to check it for example)
     
  19. William Kirkpatrick

    William Kirkpatrick Level 14

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    I accidently deleted part of my id for one of my alts, have 5 digits.....who wanted to help me play the guess the rest of the id game...reckon if I ask nicely @redfive could help me get he 4 digits?
     
  20. SweeperArias

    SweeperArias Level 44

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    redfive aint got time for that. Write an email to konami support with as much info as possible, they can find it.
     

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